Legal
Support policy
How customer support is intended to be requested and handled.
Support channels
Signed-in customers can use tenant-scoped support workflows. Public questions can use the contact route; never include passwords, tokens, payment details, or employee documents.
Prioritization
Requests are assessed by impact, urgency, reproducibility, security implications, and available operational coverage.
Commitments
Formal response targets and support hours require approved operational coverage and will be published only when they can be met consistently.
Last reviewed: July 30, 2026 (draft)